First of all this hotel is amazing, located overlooking the main square, the room and facilities were fab. Spotless rooms, Prosecco and fruit in room when we arrived.
I just want to say a massive thank you to everyone at this hotel who looked after myself
And my partner during a scary time in Poland. Lockdown was implemented whilst we were there. This hotel and its staff kept us reassured throughout the whole time whilst we heard of other hotels escorting people out with nowhere to go. We were taken to another of their hotels which was also fantastic, spotless and same friendly staff, nothing is too much trouble. The manager/ owner was there when we arrived and was so empathetic to us and even offered to take us to Germany for a flight home should we become stuck. Reception staff, drivers, waiter/waitresses all second to none, couldn’t ask for more.
Thank You again, we will be back

My wife and I visited Kraków over the weekend and stayed at the betmanowska main square residence. Overall our experience with the hotel was great. Unfortunately we stayed during the outbreak of corona virus and most of Kraków steadily closed throughout our trip and the hotel closed during our last day (not their fault)
The staff were all very friendly, we used their airport transfer service to and from the hotel and were picked up in a rolls Royce, the drivers were friendly and helpful. The staff on reception were polite and happy to help with any issues/questions. They all remained very professional throughout the closing of the hotel and having to tell guests they had to move.
Our room was small but had everything we needed, ALL INCLUSIVE MINI BAR which is restocked every day, a complementary bottle of Prosecco, rooms were clean. There was an overwhelming smell from the air freshener which we had to unplug.
We stayed in room 205 and there was a massive ornament of some sort in our bathroom! I was hoping you could tell me what it is in your reply?
The best thing about this hotel is the location, you literally walk out into the main square where there are tons of bars and restaurants.
We plan to visit Kraków again once the corona virus has blown over, and will definitely be staying here again.

10/10

This was our second stay at this hotel. Once again we booked a room overlooking the main square and it was as fabulous as ever!
No complaints- we love this place and Krakow!

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Long overdue vacation
The staff are helpful and friendly. Great location!

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property well kept through hard times Staff friendly and helpful

Za drugim razem jestem nie mniej zadowolona jak za pierwszym. Wszystko na miejscu, sprawne, obsługa prokliencka - w 30stopniowy upał pokój był schłodzony jeszcze przed zameldowaniem; dało się odczuć, że czekano na nas. Obsluga recepcji bardzo miła, pomocna i z dużą wiedzą. Polecam!