We were staying in a Junior Suite overlooking Main Square. The room was spacious with two huge windows opening onto the square where i really enjoyed watching all of the activities below. The beautiful horses and carriages lined up right outside. The bathroom was not huge but had everything we required in it and there is also a huge Jacuzzi in the beds
room. Tea and coffee making facilities along with a free mini bar re-stocked each day with water and sift drinks and even milk for your drinks. In addition a complimentary bottle of Prosecco, fruit and chocolate. Breakfast was extensive with cold meats, smoked salmon,eggs and omelettes and pancakes cooked to order and even wine and Vodka would you believe if you really wanted it. The staff are friendly and helpful throughout the hotel and I was extremely pleased that we chose to stay there. Only one suggestion to make it perfect for us was a shower mat. it was very slippery in the shower but we got around that but standing on a small towel.

First of all the hotel could not be in a better location, literally right on the main square with restaurants and pubs surrounding it. The room itself was lovely, I think we had one of the smaller ones but it was perfect for us and the bed is probably the comfiest hotel bed I've ever slept in! There were so many little touches that made the stay extra special from the complimentary bottle of prosecco that was waiting in our room on arrival (that was then replaced by a bottle of red once we'd finished it) and the fact everything in the minibar was free and replaced daily.

The hotel also offers airport transfers with one of the options being to be picked up in a Rolls Royce which was fantastic and we did not regret for a second!

All in all this hotel is incredible value for money and it's no surprise it's the top rated hotel in Krakow, we will definitely be staying here next time!

Period property in an excellent location right on the square and 15 min walk from a the station. The staff were amazing. I was there for my 50th and they gave me a free upgrade. We had Prosecco on arrival and there was a complimentary bottle in the room. We were given a complimentary bottle of wine each day and our fridge was stacked with soft drinks, which were all free of charge. Breakfast was not included but we were given an exclusive rate and it too was amazing. The hotel arranged our trips, again faultless. If you come to Krakow stay here; amazing!

Property was spotless, members of staff were extremely helpful and offered us complimentary Prosecco during checkout with a complimentary bottle awaiting us already in our room. We had requested extra pillows for our room and the staff member had them up to our room very quickly once requested. We were also given the gift of transport to the hotel in a Rolls Royce which we are extremely grateful for and the driver was very nice to both me and my girlfriend. Our driver to the hotel from the airport upon arrival in to Kraków was also very nice to us. Would recommend to anybody going to Kraków and already thinking about planning another stay with this hotel in the near future as the location is perfect and the hotel staff couldn’t have been any more helpful. The restaurant attached to the hotel (Virtuso) is also amazing with a seating area to enjoy food and drinks in the square of a night as there are heaters around the outside tables. Overall an amazing experience.

This hotel is right in the main square, the tourist hub of the city, from where we could walk to all the main city attractions. All three rooms were impeccably clean. The staff were very polite, helpful and attentive, In our room on arrival was a complimentary bottle of Prosecco, chocolates and a bowl of fruit, and on our last night a farewell bar of chocolate. The breakfast had a very good selection of cold buffet, there was also a hot section, and eggs and pancakes, however you wanted them, were cooked to order. If any of our group were to visit Krakow again we would certainly come back to the Betmanowska, and would strongly recommend it. We had a fantastic stay.

We liked everything about the room which was very well equipped and designed well. The room was in a superb position within the hotel. The hotel is in a superb location